Operations - Engineers
Our Field Service Engineers are based up and down the country, working on the road as our machine specialists, who attend customer sites to install a machine, or to repair a fault that may have occurred. Our Engineers are extremely knowledgeable in their field - they work extremely hard to ensure they provide the best advice to our customers and make sure they never leave someone without a warm beverage in their hand!
On a day-to-day basis, you will find our Engineers attending their jobs assigned to them by the Operations team based at Head Office. They will make sure they have the necessary parts for each job they are attending, and work to ensure a right-first-time install or fault fix, all whilst providing a WOW level of customer service to our customers. We are always on the lookout for engineers across the company, experienced in machine installation and fault repairs a positive, can do attitude to support our customers.
Operations Director
Angus Pooley
Angus has been with the business since 2003, moving to the operations department in 2023, bringing with sim 20 years of Liquidline experience and knowledge!
He is an ambassador of operational efficiency, ensuring smooth collaboration across teams to deliver outstanding products and services that WOW our customers. He oversees Engineering, Logistics, and Warehouse operations, guiding our teams to peak performance.
Angus is a champion of clear communication between departments, fostering a supportive work environment where feedback flows freely. People management is central to his role, where he sets targets, supports team members, and nurtures a culture of engagement. With Angus at the helm, our installations are punctual, issues are swiftly resolved, and customer satisfaction remains our top priority, cementing Liquidline's stellar reputation.
Responsibilities
Installations
Providing a professional installation service, including on-site training for customers.
Preventative Maintenance
Carrying out annual machine servicing, PSSR tests and water cooler sanitisation.
Repairs
Carrying out fault investigations and repairs in the field.