Operations
Operations is our largest department, with the team based up and down the country. Our Engineers are machine specialists, who attend customer sites to install machines, or to repair faults that may have occurred. They are extremely knowledgeable in their field and work hard to ensure they provide the best service. Making sure they always leave customers with a warm beverage in their hand!
The Engineers are supported by our Logistics team who co-ordinate routes to ensure a right-first-time install or fault fix, all whilst providing a WOW level of customer service.
Our hardworking Warehouse team are an integral part in ensuring that our customers receive the right stock, at the right time.
The workshop team are our in-house machine technicians, who complete all pre delivery inspections (PDI’s) to the highest quality and ensure all machines are set up to Liquidline specifications.
The Parts team make sure that we have the necessary stock for our Field Service Engineers to effectively complete their customer repairs or installations.
Operations Director
Angus Pooley
Angus has been with the business since 2003, moving to the operations department in 2023, bringing with him 20 years of Liquidline experience and knowledge!
He is an ambassador of operational efficiency, ensuring smooth collaboration across teams to deliver outstanding products and services that WOW our customers. He oversees Engineering, Logistics, and Warehouse operations, guiding our teams to peak performance.
Angus is a champion of clear communication between departments, fostering a supportive work environment where feedback flows freely. People management is central to his role, where he sets targets, supports team members, and nurtures a culture of engagement. With Angus at the helm, our installations are punctual, issues are swiftly resolved, and customer satisfaction remains our top priority, cementing Liquidline's stellar reputation.
